Refund and Return Policy
At BERKANI, we are devoted to delivering uncompromising quality, artistry, and a seamless luxury experience. Because each piece is crafted with care and exclusivity, our policies are designed to protect both our clients and the integrity of our collections.
Haute Couture & Custom Orders:
All Sales Final: Due to the bespoke nature of our haute couture and custom-made pieces, we do not accept returns or offer refunds. Each item is individually crafted to your specifications and represents a unique work of art.
Complimentary First Alteration: To ensure the perfect fit, we offer one free alteration per haute couture or custom order.
How to Request: Contact us at customercare@myberkani.com or call +974 3015 3829 within 7 days of receiving your order.
Delivery Fees: Complimentary within Doha; QR 50 for other locations in Qatar. Clients are responsible for shipping charges outside Doha.
Alteration Window: Please request your alteration within 7 days of delivery to be eligible for complimentary service.
Luxury Abayas:
Return & Refund Window: Returns and refunds are accepted within 7 days of delivery for luxury abayas.
Eligibility: Items must be unused, unwashed, with all original tags, accessories, and packaging intact. Please include your receipt or gift receipt.
Non-Eligible Returns:
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International orders
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Worn or used items, or items with perfume/fragrance
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Items with removed tags
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Sheilah’s (headscarves)
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Items returned beyond the 7-day window
Return Process:
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Email customercare@myberkani.com or call +974 3015 3829 with your order number and reason for return.
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Eligible returns will receive instructions for shipping the item back.
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Once received and inspected, refunds are processed to your original payment method within 7 business days.
Return Shipping: Clients are responsible for return shipping costs unless the item is faulty or incorrectly supplied.
Faulty or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange a prompt replacement or full refund, including return shipping.
Additional Information:
Exchanges: We do not offer direct exchanges. To exchange an item, please request a return and place a new order for your preferred style.
Gift Cards: Non-refundable and not redeemable for cash.
Country of Return: Returns are only accepted in the country where the purchase was originally made.
Contact Us
For any questions or assistance, our customer care team is here for you:
Email: customercare@myberkani.com
Phone/WhatsApp: +974 3015 3829
Thank you for choosing BERKANI. Your satisfaction and confidence in our craftsmanship are at the heart of our brand.